Asleep at the wheel during a server upgrade

I’ve upgraded a LOT of Domino servers in my time, and so yesterday when I upgraded another one (Windows 2003) to Domino 8.5.1 I was expecting another smooth ride. After running the install wizard it informed me that the computer needed to be restarted – interesting, as I don’t recall needing to do a Windows restart for previous upgrades, but who am I to argue?

As the box was coming back up it locked up at “Applying Computer Settings”, meaning logging in via console or RDP was unavailable. It took me a minute to realise what had happened – the Domino Service had automatically started and it was sitting there asking if I wanted to upgrade the address book’s template. It took a little while to realise what was going on as I’ve never needed to restart Windows after a Domino upgrade so I’d never seen this happen before! A simple boot into safe mode to set the service to Manual followed by a reboot and a manual start of the Domino server and all was well.

I am interested as to why this box needed to be rebooted, when others I’ve upgraded haven’t. My only theory is that it had a hotfix applied to it and perhaps there’s something in that which needed a reboot, however I really am guessing there.

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Posted on Wednesday, February 10, 2010 12:45 PM | Notes/Domino

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  • # re: Asleep at the wheel during a server upgrade
    Commented on 2/11/2010 8:14 AM

    Hi Ross,
    My guess is that something had a lock on a file that the installer wanted to replace. In order to avoid things like this (and other worse errors in the upgrade) I always see if I can rename (and ofcourse rename back) the program and data folder - after this I'm confident that nothing has locks on any files in those folders. Has been well worth the extra 20 seconds of work in my experience...


  • # re: Asleep at the wheel during a server upgrade
    Commented on 2/21/2010 7:38 AM

    After upgrading to 8.5.1 (FP1) I am now unable to get it to send e-mails. We can receive e-mails but cannot send! This is very weird as I have exhausted all possible solutions. Perhaps you might help?

  • # re: Asleep at the wheel during a server upgrade
    Commented on 2/21/2010 11:08 AM


    Would really need a lot more info in order to be any help. If emails aren't being sent (I assume you mean externally via SMTP, and not within the Domino Domain) then there's no doubt errors appearing on the server console. If not, you can increase the SMTP debug level and see if that helps at all. Issuing "tell router update config" is always worth a shot as well.

    I'm assuming you've checked the hosting server's DNS setup and all the obvious things like that..

    Hope that helps.

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